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SHIPPING POLICY

SHIPPING AND COSTS
U.S. Shipping Costs:
Standard Ground Two-Day Next Day
$12 $22 $32

 

SHIPPING OPTIONS:

UPS STANDARD GROUND

Delivery occurs in 7 to 10 business days after processing.  Standard Ground orders typically ship within 72 hours from the time they begin processing, pending availability and credit card verification.

UPS 2ND DAY

Delivery is guaranteed in 2 business days after processing.

UPS NEXT DAY AIR

Delivery is guaranteed the next business day after processing.

SHIPPING RESTRICTIONS:Two-Day and Next Day shipping orders are given top priority.

Orders must be received by 12:00 pm (Noon) EST or orders may not be processed until the following business day.  Business days are Monday-Friday, excluding federal holidays within the United States

Delivery to Alaska, Hawaii, US Territories or APO/FPO addresses will be shipped via USPS. Please allow 7-10 business days for delivery. You may choose to select UPS Air Services for expedited delivery (applicable to Alaska and Hawaii only).

You will not be charged for any item until it has shipped from our distribution center.

REFUSAL OF DELIVERY

If you refuse delivery of any order you placed it will be returned to our warehouse. You will receive a refund for the merchandise and tax paid but shipping charges are non-refundable.

METHOD OF PAYMENT

Acceptable forms of payment for OF WHONDER:

  • Debit Cards – Visa and MasterCard
  • Credit Cards – Visa, MasterCard and American Express

The following forms of payment methods will NOT be accepted:

  • Personal Checks
  • Money Orders
  • Cash on Delivery
  • Layaway Plans

GIFT CARDS

OF WHONDER does not sell gift cards at this time.

RETURN POLICY

Every product is satisfaction guaranteed and may be returned for a full refund of the item price less shipping costs within 30 days of delivery date. Refunds will be made in the form of the original payment.

Items or promotions marked “Final Sale” are final sale and are not eligible for a return or refund. In addition, any credit for gift returns will be issued to the original purchaser. All returns must be in saleable condition and include the original packaging with tags attached. Only items purchased from www.ofwhonder.com can be accepted for return. OF WHONDER purchases cannot be returned to partner boutiques.

To make an exchange, please return items and place a new order. If you have any questions, please click here to contact us.

RETURN INSTRUCTIONS

Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, and ensure the Invoice # and Billing Name appear on the Return Form. Complete the return questionnaire on the packing slip and include it in the return package. Before sending your return shipment, please remove all extra labels from the outside of the package.

All return shipping charges must be prepaid. It is recommended to ship via UPS or Insured Parcel Post for your return. Keep the Return Tracking Number for your return package to monitor delivery status. To receive credit, items must be returned within 30 days of delivery. You can expect a full refund less shipping costs in the same form of payment originally used for the purchase, within 30 days of return delivery.

Send the return package to the following address:

OF WHONDER
Attention: Returns Department
1357 Broadway, Ste. 535
New York, NY 10018

WISH LIST

A wish list is used to save items that you like or want to purchase at a later time. You must sign in under “My Account” in order to use this feature while shopping online. An item can be added to your wish list from the product detail page. When signed on you can also move items from your wish list back to your shopping cart for purchase. The wish list does not hold inventory. If an item sells out it will be removed from your wish list.

PRE ORDER / BACK ORDER

Pre Order – Select styles may be reserved prior to the style being available in the warehouse. To reserve the item, place an order for styles that are designated available for Pre-Order. You will be charged the full amount, including shipping when you place your order.  We will notify you when your item ships.

Back Order – Select styles may be ordered before they are replenished in the warehouse. To reserve an item, place an order. You will be charged the full amount, including shipping when you place your order. We will notify you when your item ships.

EMAIL SIGN-UP

You may choose to receive regular OF WHONDER updates, which include news about new products, events and special promotions. You do not need an account to receive email updates. Simply subscribe using the "Subscribe" link at the bottom left corner of every page.

You may modify your email communication preferences or unsubscribe at any time.